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Customer Service

 

Contact Information

Tosso.com
11870 Community Road #225
Poway, CA 92064
Call Us: 858-842-1925
Email: Please use the Help button in the lower right of your screen.

 

100% Customer Satisfaction Guarantee

We know that shopping online is tricky. You can't touch and feel the products while shopping online. Hopefully we did a good job describing the products and showing you photos and videos. Ultimately, your satisfaction is our top priority. We are committed to providing you with the best on-line shopping experience in the business. If you are not completely satisfied with your purchase, just send it back to us within 15 days of receipt for a full refund on the product total. Items must be in new unused condition.

 

Order Status and Tracking

Hopefully nobody ever reads this, because everything we sell is in-stock in our warehouse and we have done everything possible to ship your package to you fast enough to blow your mind. But if you find yourself wondering where your order is, just keep reading. We fire off an email to you with the tracking information as soon as UPS picks up your package from our warehouse. I would check your spam filter to see if you got anything from us already. If not, go ahead and send us a quick email from the little yellow HELP button in the lower right corner of your screen. We will look up your order and let you know the status.

 

Shipping Policies

We do everything possible to ship your orders out fast! Most orders are processed and shipped within 24 hours pending credit card verification. Please allow 7-10 working days for ground orders. For international shipments, we do not charge, nor do we assume responsibility for taxes, duty or brokerage fees. All additional fees charged by UPS international, customs, brokerages, etc. are to be paid by the customer.

Local Pickup: Anyone who wants to pickup their order must call and schedule an appointment by calling 858-842-1925 after placing their order. We would love to meet you! Our address is 11870 Community Road #225, Poway, CA 92064

 

Payment, Pricing & Promotions

We accept MasterCard, Visa, Amex and PayPal. Our pricing is clearly marked on our website pages and changes often. We offer promotions in the form or coupons or limited time sales.

 

Return Policy

This is the simple part. We have a no hassle 15 day return policy. If for any reason you are not happy with anything that you ordered, you can return it within 15 days for a full refund on the product total.

  • Conditions: All returned merchandise must be new, and complete with all tags attached, and still in original packaging. No returns will be approved and/or credited if the merchandise has been used or damaged in any way.
  • Prior to returning an item please email us using this form.
  • Finally, you can ship your returns to the following address. (Please include your name, order number and email address with the returned item):
    Tosso, Inc.
    11870 Community Road #225
    Poway, CA 92064